At Grove Baskets & Gifts we strive to make every order perfect from the moment we take your order to moment the basket or gift reaches your destination. We pride ourselves on customer satisfaction 100% of the time. If you come across any problems with your basket or gift please contact us immediately by phone 877.424.5300 or 973.857.1904, fax 973.857.9199, or e-mail grovebaskets@verizon.net . Returns or replacements will only be granted if your order is received damaged. All claims must be made within 10 days of receipt of package. You must retain all packaging and contents for inspection. We cannot extend our guarantee when incorrect addresses are given. Corporate Sales For rates on corporate orders please call 973.857.1904. We have many gift baskets specifically designed with our corporate clients needs in mind. We also specialize in custom designing baskets to incorporate your company’s logo, color themes, and personality. We have billing terms available for initial orders exceeding $1,500. We also offer a 5% discount on orders over $5,000 (excluding shipping and sales tax). Please call 973.857.1904 or e-mail grovebaskets@verizon.net for a credit application. Substitutions We reserve the right to substitute an item of equal or greater value if an item is unavailable. Delivery $10.00 Local delivery charge to the following towns: Cedar Grove, Verona, Little Falls, Montclair, Upper Montclair, Glen Ridge, Bloomfield, Belleville, Essex Fells, Caldwell, W. Caldwell, N. Caldwell, Roseland, Clifton, Nutley, W. Paterson, Totowa, Fairfield, Kearny, North Arlington, Lyndhurst, Rutherford. Other areas are available at a higher rate. • We ship FED-EX and UPS nationwide Monday- Friday and Saturday for an additional charge. • We do not guarantee delivery will be made if there is no one home to accept the package or if the shipping company is unable to deliver. Some gifts may be left at the door while others may require a signature. • We do not ship to PO boxes. • Deliveries to hospitals and hotels are not guaranteed. Sorry, no refunds will be given if the patient and/or guest checks out or cannot be located. Additional fees apply to fix and forward the gift to the correct address. Holidays During peak times, deliveries may take 1-2 additional days to arrive. This affects the weeks prior to the following Holidays: Christmas, Valentine’s Day, Mother’s Day, and Father’s Day. Online Orders Please allow 24 hours for custom order processing.